Terms & Conditions

By visiting and shopping at www.mayaricreations.com, you agree to the following Terms and Conditions. We kindly ask you to read them carefully before using our website or making a purchase.

1. Products and Availability

All items are handmade in small quantities. We make every effort to accurately display products, including colors and textures, but slight variations may occur due to the artisanal nature of the pieces.

All products are subject to availability, and we reserve the right to discontinue any item at any time without notice.

2. Prices and Payment

Prices are shown in euros (€) and include VAT where applicable. We reserve the right to change pricing at any time.

Payment is required at checkout and is securely processed via trusted third-party platforms. Mayari does not store or have access to your payment data.

3. Order Confirmation and Processing

Once your order is placed, you will receive an email confirmation. Orders are typically processed and shipped within the stated timeframes on the product page.

In case of delay or issues, we will contact you as soon as possible.

4. Returns & Refunds

You must return the item within 14 days of notifying us.

Returns must meet the following conditions:

• Items must be unused, unworn, unwashed

• In original condition and packaging (if applicable)

• With tags still attached

We do not accept returns on:

• Custom or made-to-order pieces

• Sale or discounted items

Return shipping costs are the responsibility of the customer.

Mayari is not responsible for any returns lost in transit, and we strongly recommend using a tracked shipping method.

We will process your refund within 14 working days of receiving the returned goods. Original shipping charges are non-refundable.

5. Shipping and Delivery

Orders are shipped weekly via CTT (Portugal's national postal service) with tracking. Estimated delivery times:

• Europe: 5–7 working days

• Outside Europe: 10–15 working days

Customers are responsible for providing the correct shipping address at checkout. Mayari is not responsible for delays, returns, or losses due to incorrect addresses or failure to collect the parcel.

Please review our Shipping Policy for more details.

6. Intellectual Property

All content on this website — including but not limited to product images, branding, logos, designs, and text — is the property of Mayari and is protected by intellectual property laws.

No content may be copied, reproduced, or used without prior written consent.

7. Limitation of Liability

Mayari shall not be liable for any indirect or consequential loss, damage, or delay arising out of your use of this website or products purchased.

We are not responsible for delays due to customs clearance or force majeure events.

8. Privacy and Data Protection

We take your privacy seriously. We collect only the data necessary to fulfill your order and improve your shopping experience.

We never sell or misuse your personal data. Please refer to our Privacy Policy for full details on how we collect, store, and use your information, and how you can exercise your rights under the General Data Protection Regulation (GDPR).

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with Portuguese law.

Any disputes arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the Portuguese courts.